Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies to all subscription plans, biomarker testing services, and any lab order fulfillment services offered through feelgood ("feelgood", "we", "us", "our"). By enrolling in a plan, ordering a panel, or placing an order through feelgood, you ("you", "your", "Member" or "Patient") agree to this policy.

2. Subscription Services

Our subscription services may include access to biomarker testing services, educational interpretation of your results, ongoing access to your dashboard, and when appropriate, lab order fulfillment through our lab partners (Labcorp, Marek Health). Your membership begins when you complete the intake process and your payment is successfully processed for the first billing cycle.

3. Cancellation Policy

• You may cancel your subscription at any time, for any reason, by contacting our support team at [insert email] or via your feelgood account dashboard.
• To avoid being billed for the next cycle, your cancellation request must be received at least 72 hours prior to your next scheduled billing date. If we receive your request after this time, you will be billed for the upcoming cycle and your cancellation will apply to the following billing cycle.
• Once cancellation is confirmed, you will continue to have access to subscription services until the end of your current billing period.

4. Refund Policy

You may request a refund for the current billing cycle only under the conditions described below. Refunds are not available for prior completed billing cycles.

4.1 Eligibility for Refunds

• You have not yet had your lab sample collected, your lab kit has not shipped, or you have not yet activated your testing.
• You are a new patient, have submitted the intake form, and your cancellation request occurs before your sample is collected or your kit has shipped.
• You are a returning patient and have submitted a retest intake, but your sample has not yet been collected for the new cycle.

4.2 Non-Refundable Situations

• Any lab testing for which the sample has already been collected, processed, or reported.
• Any prior completed billing cycles.
• Missed appointments or failure to complete required intake steps, unless otherwise required by law.

4.3 Medical Ineligibility

If a feelgood-reviewing clinician determines that you are ineligible for a specific lab panel before your sample is collected, we will cancel your subscription for that cycle and issue a full refund for the current billing period.

5. How to Request a Refund or Cancellation

To request a refund or cancel your subscription, please contact feelgood at:

• Email: [insert email]
• Phone: [insert phone number]

Please include your full name, account or order number, the date of your request, and a brief explanation. Our team will review your request and respond as soon as reasonably possible. If you are approved for a refund, it will be issued to your original method of payment within [insert timeframe, e.g., "up to 14 business days"], subject to your bank or card issuer’s processing times.

6. Important Disclaimers

• All services are subject to the clinical judgment and decisions of feelgood's reviewing clinicians and our lab partners. If at any time a reviewing clinician determines that a specific lab panel is not appropriate for you, your subscription or testing plan may be modified or cancelled.
• In such cases, refunds will be processed in accordance with this policy and applicable laws.
• This policy does not limit or replace any rights you may have under applicable state or federal law.

7. Governing Terms

This Refund & Cancellation Policy is incorporated into and forms part of the feelgood Terms of Service / Patient Agreement. We may update this policy from time to time. When we do, we will post the revised version on the feelgood website and update the "Last updated" date at the top of this page. Your continued use of feelgood services after any changes become effective constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund & Cancellation Policy or need help with a specific order or subscription, please contact feelgood at:

• Email: [insert email]
• Phone: [insert phone number]